Episode

Purpose-built AI builds better customer experiences

Podcast: Business Lab
Published: Apr 2, 2024
Duration seconds: 1467
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Canonical source: https://www.technologyreview.com/podcast/business-lab/
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Summary

Successfully improving customer satisfaction through AI means becoming data-driven, prioritizing employee feedback and resources, and letting business goals guide technology deployment, says senior product marketing manager at NICE, Michele Carlson. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.