# Purpose-built AI builds better customer experiences

Page: https://stenobird.com/podcast/business-lab-6463397/purpose-built-ai-builds-better-customer-experiences
Text version: https://stenobird.com/podcast/business-lab-6463397/purpose-built-ai-builds-better-customer-experiences.md
Podcast: [Business Lab](https://stenobird.com/podcast/business-lab-6463397)
Published: 2024-04-02T13:30:00+00:00
Episode link: https://www.technologyreview.com/podcast/business-lab/
Audio file: https://afp-11661-injected.calisto.simplecastaudio.com/4ae7d628-907f-41a3-bdf6-9a79a3b8158a/episodes/ab3216ce-77b9-4e1b-9c28-106e6e1612a9/audio/128/default.mp3?aid=rss_feed&awCollectionId=4ae7d628-907f-41a3-bdf6-9a79a3b8158a&awEpisodeId=ab3216ce-77b9-4e1b-9c28-106e6e1612a9&feed=Oy7yJ4C0
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JSON: https://stenobird.com/v1/public/podcasts/business-lab-6463397/episodes/purpose-built-ai-builds-better-customer-experiences
Duration seconds: 1467

## Resource

Successfully improving customer satisfaction through AI means becoming data-driven, prioritizing employee feedback and resources, and letting business goals guide technology deployment, says senior product marketing manager at NICE, Michele Carlson. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

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## Transcript

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