{"podcast":{"title":"Business Lab","slug":"business-lab-6463397","podcast_index_feed_id":6463397,"rss_url":"https://feeds.simplecast.com/Oy7yJ4C0","website_url":"https://www.technologyreview.com/podcast/business-lab/","image_url":"https://image.simplecastcdn.com/images/dc822447-17b6-4a57-8364-df51d0770e66/4e544336-5613-489a-b304-7c0620c3ab71/3000x3000/square-blab-logo.jpg?aid=rss_feed","author":"MIT Technology Review Insights","episode_count":103,"summary":"The Business Lab is a sponsored podcast produced by Insights, the custom content division of MIT Technology Review. The Business Lab podcast features a 30-minute conversation with either an executive from the sponsor partner or a technologist with expertise in a relevant technology area. The discussion focuses on technology topics that matter to today’s enterprise decision-makers. Laurel Ruma, MIT Technology Review’s custom content director for the United States, is the host.","last_synced_at":"2026-07-03T00:17:18.391287+00:00","page_url":"https://stenobird.com/podcast/business-lab-6463397"},"episode":{"title":"Purpose-built AI builds better customer experiences","slug":"purpose-built-ai-builds-better-customer-experiences","published_at":"2024-04-02T13:30:00+00:00","page_url":"https://stenobird.com/podcast/business-lab-6463397/purpose-built-ai-builds-better-customer-experiences","show_page_url":"https://stenobird.com/podcast/business-lab-6463397","url":"https://www.technologyreview.com/podcast/business-lab/","audio_url":"https://afp-11661-injected.calisto.simplecastaudio.com/4ae7d628-907f-41a3-bdf6-9a79a3b8158a/episodes/ab3216ce-77b9-4e1b-9c28-106e6e1612a9/audio/128/default.mp3?aid=rss_feed&awCollectionId=4ae7d628-907f-41a3-bdf6-9a79a3b8158a&awEpisodeId=ab3216ce-77b9-4e1b-9c28-106e6e1612a9&feed=Oy7yJ4C0","summary":"Successfully improving customer satisfaction through AI means becoming data-driven, prioritizing employee feedback and resources, and letting business goals guide technology deployment, says senior product marketing manager at NICE, Michele Carlson. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.","meta_description":"Successfully improving customer satisfaction through AI means becoming data-driven, prioritizing employee feedback and resources, and letting business goa…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1467,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/business-lab-6463397/episodes/purpose-built-ai-builds-better-customer-experiences/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/business-lab-6463397/purpose-built-ai-builds-better-customer-experiences.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}