Episode

Conversational AI revolutionizes the customer experience landscape

Podcast: Business Lab
Published: Feb 26, 2024
Duration seconds: 1390
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Canonical source: https://www.technologyreview.com/podcast/business-lab/
Audio: https://afp-11661-injected.calisto.simplecastaudio.com/4ae7d628-907f-41a3-bdf6-9a79a3b8158a/episodes/ea0db0c8-e68f-49e2-91b3-feda118da1a4/audio/128/default.mp3?aid=rss_feed&awCollectionId=4ae7d628-907f-41a3-bdf6-9a79a3b8158a&awEpisodeId=ea0db0c8-e68f-49e2-91b3-feda118da1a4&feed=Oy7yJ4C0
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Markdown: /podcast/business-lab-6463397/conversational-ai-revolutionizes-the-customer-experience-landscape.md

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Summary

AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at NICE, Elizabeth Tobey. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.