{"podcast":{"title":"Business Lab","slug":"business-lab-6463397","podcast_index_feed_id":6463397,"rss_url":"https://feeds.simplecast.com/Oy7yJ4C0","website_url":"https://www.technologyreview.com/podcast/business-lab/","image_url":"https://image.simplecastcdn.com/images/dc822447-17b6-4a57-8364-df51d0770e66/4e544336-5613-489a-b304-7c0620c3ab71/3000x3000/square-blab-logo.jpg?aid=rss_feed","author":"MIT Technology Review Insights","episode_count":103,"summary":"The Business Lab is a sponsored podcast produced by Insights, the custom content division of MIT Technology Review. The Business Lab podcast features a 30-minute conversation with either an executive from the sponsor partner or a technologist with expertise in a relevant technology area. The discussion focuses on technology topics that matter to today’s enterprise decision-makers. Laurel Ruma, MIT Technology Review’s custom content director for the United States, is the host.","last_synced_at":"2026-07-03T00:17:18.391287+00:00","page_url":"https://stenobird.com/podcast/business-lab-6463397"},"episode":{"title":"Conversational AI revolutionizes the customer experience landscape","slug":"conversational-ai-revolutionizes-the-customer-experience-landscape","published_at":"2024-02-26T14:30:00+00:00","page_url":"https://stenobird.com/podcast/business-lab-6463397/conversational-ai-revolutionizes-the-customer-experience-landscape","show_page_url":"https://stenobird.com/podcast/business-lab-6463397","url":"https://www.technologyreview.com/podcast/business-lab/","audio_url":"https://afp-11661-injected.calisto.simplecastaudio.com/4ae7d628-907f-41a3-bdf6-9a79a3b8158a/episodes/ea0db0c8-e68f-49e2-91b3-feda118da1a4/audio/128/default.mp3?aid=rss_feed&awCollectionId=4ae7d628-907f-41a3-bdf6-9a79a3b8158a&awEpisodeId=ea0db0c8-e68f-49e2-91b3-feda118da1a4&feed=Oy7yJ4C0","summary":"AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at NICE, Elizabeth Tobey. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.","meta_description":"AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1390,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/business-lab-6463397/episodes/conversational-ai-revolutionizes-the-customer-experience-landscape/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/business-lab-6463397/conversational-ai-revolutionizes-the-customer-experience-landscape.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}