# Conversational AI revolutionizes the customer experience landscape

Page: https://stenobird.com/podcast/business-lab-6463397/conversational-ai-revolutionizes-the-customer-experience-landscape
Text version: https://stenobird.com/podcast/business-lab-6463397/conversational-ai-revolutionizes-the-customer-experience-landscape.md
Podcast: [Business Lab](https://stenobird.com/podcast/business-lab-6463397)
Published: 2024-02-26T14:30:00+00:00
Episode link: https://www.technologyreview.com/podcast/business-lab/
Audio file: https://afp-11661-injected.calisto.simplecastaudio.com/4ae7d628-907f-41a3-bdf6-9a79a3b8158a/episodes/ea0db0c8-e68f-49e2-91b3-feda118da1a4/audio/128/default.mp3?aid=rss_feed&awCollectionId=4ae7d628-907f-41a3-bdf6-9a79a3b8158a&awEpisodeId=ea0db0c8-e68f-49e2-91b3-feda118da1a4&feed=Oy7yJ4C0
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/business-lab-6463397/episodes/conversational-ai-revolutionizes-the-customer-experience-landscape
Duration seconds: 1390

## Resource

AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at NICE, Elizabeth Tobey. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/business-lab-6463397/episodes/conversational-ai-revolutionizes-the-customer-experience-landscape/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/business-lab-6463397/conversational-ai-revolutionizes-the-customer-experience-landscape.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.