Episode
Ep 53: Strategies in Negotiation with Hostage and Crisis Negotiator Nicky Perfect
- Podcast
- Words that Change Lives
- Published
- Feb 3, 2025
- Duration seconds
- 2561
- Processing state
not_requested- Canonical source
- https://words-that-change-lives.captivate.fm
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Summary
In today's episode, we're diving into the fascinating world of crisis negotiation with Nicky Perfect, an international hostage and crisis negotiator turned trainer and speaker. Helen Packham and Nicky explore the profound impact of listening and validation, the ethical dilemmas faced in crisis situations, and the art of building trust through truthful and empathetic communication. This episode promises to equip you with techniques that can be applied not just in negotiations but in everyday life and leadership. Here are the highlights: 00:00 Introduction 03:17 Chasing a mysterious man doing handstands on a hospital rooftop on Christmas night. 06:32 Heart-pounding anxiety resolved by trusting intuition.. 11:25 Rescue personality focuses on self-awareness and personal development, aiming to avoid solving others' problems. 13:06 Transition from being a rescuer to a coach by enabling self-rescuing. 18:28 Focus on logic and trust in conversations. 25:28 Focus on listening and observing cues before speaking. 28:14 Strength can be a disadvantage if mishandled; in crises, deception may be necessary for positive outcomes. 32:16 Use empathetic language and validate feelings in negotiations and with teenagers. 35:48 The coffee shop became a hub for supporting vulnerable people through conversation. 36:26 Engaging in difficult conversations on the train helped Nicky step out of her comfort zone and connect with people in crisis. Connect with Nicky Perfect: Nicky spent 31 years as a Metropolitan police officer and the last 10 of those years as an international hostage and crisis negotiator. Nicky worked on the elite New Scotland Yard Hostage and Crisis Negotiation Unit. She has travelled the world teaching negotiation and working with Her Majesties Government on internation…