{"podcast":{"title":"Words that Change Lives","slug":"words-that-change-lives-6703362","podcast_index_feed_id":6703362,"rss_url":"https://feeds.captivate.fm/words-that-change-lives/","website_url":"https://words-that-change-lives.captivate.fm","image_url":"https://artwork.captivate.fm/9c334f49-ac35-42ab-a8df-f0c5c9725e9e/tp3SXu4mDlVb_35iMnX_kHv8.jpg","author":"Helen Packham","episode_count":77,"summary":"Would you like to improve your ability to connect with others in a world where mutual understanding appears to be declining? Join Helen Packham, Verbal communications strategist and speaker coach, to explore how we can speak more honestly, talk more authentically, and communicate more effectively to motivate, educate and inspire. This podcast is for leaders, coaches, consultants and small business owners who want to increase the impact of their communication from 1-2-1 conversations to thousands online and in person. No matter how big or small the audience, tune in to learn how the words you use can make a massive impact. Whether you want to stand on the TEDx stage, pitch an idea, influence a group of people, resolve conflict or inspire action in others, there’s something for you in this podcast. In weekly episodes, Helen will be sharing her wisdom, insight and approaches, as well as speaking to top experts in the field of verbal communication to help you express to impress. Helen has built her career on helping leaders, coaches, and consultants 10x the impact of their communication to engage, educate and inspire their audiences. She has 15 years of experience in leadership develo…","last_synced_at":null,"page_url":"https://stenobird.com/podcast/words-that-change-lives-6703362"},"episode":{"title":"Ep 53: Strategies in Negotiation with Hostage and Crisis Negotiator Nicky Perfect","slug":"ep-53-strategies-in-negotiation-with-hostage-and-crisis-negotiator-nicky-perfect","published_at":"2025-02-03T01:30:00+00:00","page_url":"https://stenobird.com/podcast/words-that-change-lives-6703362/ep-53-strategies-in-negotiation-with-hostage-and-crisis-negotiator-nicky-perfect","show_page_url":"https://stenobird.com/podcast/words-that-change-lives-6703362","url":"https://words-that-change-lives.captivate.fm","audio_url":"https://podcasts.captivate.fm/media/9b3e9b7d-0b7e-4846-9ced-4fb21ba26f3d/WTCL-Ep-53-Episode-53-Strategies-in-Negotiation-with-Hostage-an.mp3","summary":"In today's episode, we're diving into the fascinating world of crisis negotiation with Nicky Perfect, an international hostage and crisis negotiator turned trainer and speaker. Helen Packham and Nicky explore the profound impact of listening and validation, the ethical dilemmas faced in crisis situations, and the art of building trust through truthful and empathetic communication. This episode promises to equip you with techniques that can be applied not just in negotiations but in everyday life and leadership. Here are the highlights: 00:00 Introduction 03:17 Chasing a mysterious man doing handstands on a hospital rooftop on Christmas night. 06:32 Heart-pounding anxiety resolved by trusting intuition.. 11:25 Rescue personality focuses on self-awareness and personal development, aiming to avoid solving others' problems. 13:06 Transition from being a rescuer to a coach by enabling self-rescuing. 18:28 Focus on logic and trust in conversations. 25:28 Focus on listening and observing cues before speaking. 28:14 Strength can be a disadvantage if mishandled; in crises, deception may be necessary for positive outcomes. 32:16 Use empathetic language and validate feelings in negotiations and with teenagers. 35:48 The coffee shop became a hub for supporting vulnerable people through conversation. 36:26 Engaging in difficult conversations on the train helped Nicky step out of her comfort zone and connect with people in crisis. Connect with Nicky Perfect: Nicky spent 31 years as a Metropolitan police officer and the last 10 of those years as an international hostage and crisis negotiator.   Nicky worked on the elite New Scotland Yard Hostage and Crisis Negotiation Unit. She has travelled the world teaching negotiation and working with Her Majesties Government on internation…","meta_description":"In today's episode, we're diving into the fascinating world of crisis negotiation with Nicky Perfect, an international hostage and crisis negotiator turne…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2561,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/words-that-change-lives-6703362/episodes/ep-53-strategies-in-negotiation-with-hostage-and-crisis-negotiator-nicky-perfect/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/words-that-change-lives-6703362/ep-53-strategies-in-negotiation-with-hostage-and-crisis-negotiator-nicky-perfect.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}