Episode
Processing the Process (55)
- Podcast
- Unlocked Podcast
- Published
- Nov 13, 2025
- Duration seconds
- 3322
- Processing state
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Summary
Do your business processes feel more like a tangled web of handcuffs than a straight path to profit? In this episode, Lars from Calgary Lock & Safe , Tony from Assured Security , and Chad from Loc-Doc Security dive into the pain point of process over-complication . They discuss how businesses naturally add steps and standardization to solve an occasional edge case (a 1-in-100 failure) or to dummy-proof a system, resulting in processes that waste time and impede customer service. The hosts share real examples of internal processes, like a complex quote-to-install workflow, that became so burdened with preventative measures (like a "not to exceed" field or double-check boxes) that it hindered the entire team. The key to fixing this lies in getting fresh eyes (like moving an employee to a new department) or front-line people involved, who can see the wasted time of waiting for the next dispatch call or the frustration of a convoluted invoicing step. You'll learn how to distinguish between necessary standardization and unnecessary operational nuisance , and how to encourage feedback loops that celebrate simplification through tools like the IDO method and weekly reporting.