# Processing the Process (55)

Page: https://stenobird.com/podcast/unlocked-podcast-7056483/processing-the-process-55
Text version: https://stenobird.com/podcast/unlocked-podcast-7056483/processing-the-process-55.md
Podcast: [Unlocked Podcast](https://stenobird.com/podcast/unlocked-podcast-7056483)
Published: 2025-11-13T16:12:55+00:00
Episode link: https://podcasters.spotify.com/pod/show/podcastunlocked/episodes/Processing-the-Process-55-e3au1oe
Audio file: https://anchor.fm/s/fc2278e0/podcast/play/111133902/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-10-13%2Ffe482211-2040-45ad-c9a6-ca09973562d2.m4a
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/unlocked-podcast-7056483/episodes/processing-the-process-55
Duration seconds: 3322

## Resource

Do your business processes feel more like a tangled web of handcuffs than a straight path to profit? In this episode, Lars from Calgary Lock & Safe , Tony from Assured Security , and Chad from Loc-Doc Security dive into the pain point of process over-complication . They discuss how businesses naturally add steps and standardization to solve an occasional edge case (a 1-in-100 failure) or to dummy-proof a system, resulting in processes that waste time and impede customer service. The hosts share real examples of internal processes, like a complex quote-to-install workflow, that became so burdened with preventative measures (like a "not to exceed" field or double-check boxes) that it hindered the entire team. The key to fixing this lies in getting fresh eyes (like moving an employee to a new department) or front-line people involved, who can see the wasted time of waiting for the next dispatch call or the frustration of a convoluted invoicing step. You'll learn how to distinguish between necessary standardization and unnecessary operational nuisance , and how to encourage feedback loops that celebrate simplification through tools like the IDO method and weekly reporting.

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## Transcript

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