Episode
EP 505 ENCORE: Fixing PBM Conflicts - With Susan Thomas
- Podcast
- The ShiftShapers Podcast
- Published
- Dec 2, 2025
- Duration seconds
- 1496
- Processing state
not_requested
Actions
POST https://stenobird.com/v1/public/podcasts/the-shiftshapers-podcast-1089968/episodes/ep-505-encore-fixing-pbm-conflicts-with-susan-thomas/transcription-requests
Idempotently request low-priority transcript generation for this episode.GET https://stenobird.com/podcast/the-shiftshapers-podcast-1089968/ep-505-encore-fixing-pbm-conflicts-with-susan-thomas.md
Read the agent-friendly Markdown representation of this episode resource.
Summary
Pharmacy benefits shouldn’t feel like a black box. We sit down with Susan Thomas, Chief Commercial Officer at Lucy Rx, to unpack why drug costs keep rising and what it takes to build a benefit that serves patients and plans—not middlemen. Susan started as an oncology nurse and moved into PBM leadership, and that dual lens shows up in everything we cover: from the real-world stress of waiting days for an oral chemo to the hidden economics of rebate chains and vertically integrated networks. W...