{"podcast":{"title":"The ShiftShapers Podcast","slug":"the-shiftshapers-podcast-1089968","podcast_index_feed_id":1089968,"rss_url":"https://rss.buzzsprout.com/2045524.rss","website_url":"http://www.shiftshapersonline.com","image_url":"https://storage.buzzsprout.com/fvwr8v1pwsksxqclj4477ggzuj9o?.jpg","author":"David Saltzman","episode_count":555,"summary":"Change either paralyzes or energizes - the choice is yours. Hear from businesses and entrepreneurs who have become energized and who have profited by shaping the shifts in their markets and practices. Become a SHIFTSHAPERS INSIDER and get our latest download, advance notice of all podcasts, podcast summaries, and special INSIDER-ONLY content. INSIDER SIGN UP","last_synced_at":null,"page_url":"https://stenobird.com/podcast/the-shiftshapers-podcast-1089968"},"episode":{"title":"EP 505 ENCORE: Fixing PBM Conflicts - With Susan Thomas","slug":"ep-505-encore-fixing-pbm-conflicts-with-susan-thomas","published_at":"2025-12-02T11:00:00+00:00","page_url":"https://stenobird.com/podcast/the-shiftshapers-podcast-1089968/ep-505-encore-fixing-pbm-conflicts-with-susan-thomas","show_page_url":"https://stenobird.com/podcast/the-shiftshapers-podcast-1089968","url":"https://www.buzzsprout.com/2045524/episodes/18263819-ep-505-encore-fixing-pbm-conflicts-with-susan-thomas.mp3","audio_url":"https://www.buzzsprout.com/2045524/episodes/18263819-ep-505-encore-fixing-pbm-conflicts-with-susan-thomas.mp3","summary":"Pharmacy benefits shouldn’t feel like a black box. We sit down with Susan Thomas, Chief Commercial Officer at Lucy Rx, to unpack why drug costs keep rising and what it takes to build a benefit that serves patients and plans—not middlemen. Susan started as an oncology nurse and moved into PBM leadership, and that dual lens shows up in everything we cover: from the real-world stress of waiting days for an oral chemo to the hidden economics of rebate chains and vertically integrated networks. W...","meta_description":"Pharmacy benefits shouldn’t feel like a black box. We sit down with Susan Thomas, Chief Commercial Officer at Lucy Rx, to unpack why drug costs keep risin…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1496,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-shiftshapers-podcast-1089968/episodes/ep-505-encore-fixing-pbm-conflicts-with-susan-thomas/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-shiftshapers-podcast-1089968/ep-505-encore-fixing-pbm-conflicts-with-susan-thomas.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}