Episode
79. AI at Brinks Home: Lower costs, better customer support (with Veronica Moturi)
- Published
- Oct 7, 2025
- Duration seconds
- 2268
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Summary
Cutting support costs usually tanks experience—unless you redesign the system. Veronica Moturi shares how Brinks built an AI “first line,” kept humans for nuance, and improved accuracy by unifying data, verification, and troubleshooting. If you’re scaling support, this is your roadmap to trust, speed, and measurable unit economics. Veronica: www.linkedin.com/in/veronica-moturi Brinks Home: brinkshome.com Jon: www.linkedin.com/in/jon-mclachlan Sasha: www.linkedin.com/in/aliaksandr-sinkevich YSecurity: www.ysecurity.io 🔒 Sponsored by YSecurity Closing a big deal and getting hit with a vendor questionnaire, SOC 2 request, or pen test requirement? That's exactly what we handle. YSecurity embeds a team of security engineers with backgrounds from Apple, Uber, Microsoft, Robinhood, and Brex directly into your company. No full-time hire, no bloated retainer. You set a monthly cap and we handle everything. Book a free strategy call and we'll tell you exactly where you stand. 👉 Book your free call: 30 Min Meeting | YSecurity.io | Cal.com 👉 Learn more: YSecurity | On-Demand Cybersecurity Team for Startups — SOC 2 in 5 Months