{"podcast":{"title":"The Security Podcast of Silicon Valley","slug":"the-security-podcast-of-silicon-valley-3745377","podcast_index_feed_id":3745377,"rss_url":"https://feed.podbean.com/thesecuritypodcastofsiliconvalley/feed.xml","website_url":"https://thesecuritypodcastofsiliconvalley.podbean.com","image_url":"https://pbcdn1.podbean.com/imglogo/image-logo/11845528/YSecurity-Podcast-Cover-Centere.jpg","author":"YSecurity","episode_count":99,"summary":"A shame-free space to engage in open and honest discussions about what‘s going on in security. Interviews of about 45 minutes in length explore the dilemmas and opportunities faced by real entrepreneurs, operators, engineers, and leaders.https://www.ysecurity.io","last_synced_at":"2026-07-15T04:18:46.737457+00:00","page_url":"https://stenobird.com/podcast/the-security-podcast-of-silicon-valley-3745377"},"episode":{"title":"79. AI at Brinks Home: Lower costs, better customer support (with Veronica Moturi)","slug":"79-ai-at-brinks-home-lower-costs-better-customer-support-with-veronica-moturi","published_at":"2025-10-07T15:29:09+00:00","page_url":"https://stenobird.com/podcast/the-security-podcast-of-silicon-valley-3745377/79-ai-at-brinks-home-lower-costs-better-customer-support-with-veronica-moturi","show_page_url":"https://stenobird.com/podcast/the-security-podcast-of-silicon-valley-3745377","url":"https://thesecuritypodcastofsiliconvalley.podbean.com/e/ai-at-brinks-home-lower-costs-better-customer-support-with-veronica-moturi/","audio_url":"https://mcdn.podbean.com/mf/web/e38skwpjjb5j6bht/P79_Preview_File_Veronicaac0z5.mp3","summary":"Cutting support costs usually tanks experience—unless you redesign the system. Veronica Moturi shares how Brinks built an AI “first line,” kept humans for nuance, and improved accuracy by unifying data, verification, and troubleshooting. If you’re scaling support, this is your roadmap to trust, speed, and measurable unit economics. Veronica: www.linkedin.com/in/veronica-moturi Brinks Home: brinkshome.com Jon: www.linkedin.com/in/jon-mclachlan Sasha: www.linkedin.com/in/aliaksandr-sinkevich YSecurity: www.ysecurity.io 🔒 Sponsored by YSecurity Closing a big deal and getting hit with a vendor questionnaire, SOC 2 request, or pen test requirement? That's exactly what we handle. YSecurity embeds a team of security engineers with backgrounds from Apple, Uber, Microsoft, Robinhood, and Brex directly into your company. No full-time hire, no bloated retainer. You set a monthly cap and we handle everything. Book a free strategy call and we'll tell you exactly where you stand. 👉 Book your free call: 30 Min Meeting | YSecurity.io | Cal.com 👉 Learn more: YSecurity | On-Demand Cybersecurity Team for Startups — SOC 2 in 5 Months","meta_description":"Cutting support costs usually tanks experience—unless you redesign the system. Veronica Moturi shares how Brinks built an AI “first line,” kept humans for…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2268,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-security-podcast-of-silicon-valley-3745377/episodes/79-ai-at-brinks-home-lower-costs-better-customer-support-with-veronica-moturi/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-security-podcast-of-silicon-valley-3745377/79-ai-at-brinks-home-lower-costs-better-customer-support-with-veronica-moturi.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}