Episode
#96: The 3 Types of Bad Reviews (And Exactly How to Handle Each One)
- Published
- Jun 2, 2026
- Duration seconds
- 902
- Processing state
not_requested- Canonical source
- https://the-landscaping-growth.captivate.fm
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Summary
Bad reviews are part of running a landscaping business—but not all bad reviews are the same. In this episode of The Landscaping Growth Script , Katy Doss breaks down the three types of bad reviews you’re most likely to encounter and, more importantly, how to respond to each one without making the situation worse. Because here’s the reality: most business owners either get defensive, over-explain, or avoid responding altogether—and all three can hurt your reputation more than the review itself. Inside this episode, you’ll learn: The difference between a client fit problem, a process problem, and a visibility problem How to respond professionally without sounding defensive or reactive Why your response matters more to future clients than the review itself When (and how) to ask a client to update their review after resolving an issue What bad reviews are actually telling you about your business—and how to use that information to improve If you’ve ever read a review and thought, “That’s not what happened at all,” this episode will help you take a step back, respond strategically, and protect your reputation in the process. And if you want the exact wording for responses, we’ve created a free downloadable guide with templates you can use right away. You can grab that at scriptmarketingco.com/resources.