{"podcast":{"title":"The Landscaping Growth Script","slug":"the-landscaping-growth-script-6977691","podcast_index_feed_id":6977691,"rss_url":"https://feeds.captivate.fm/the-landscaping-growth/","website_url":"https://the-landscaping-growth.captivate.fm","image_url":"https://artwork.captivate.fm/205c0a42-64e0-4800-aaf4-75fd92e688c6/landscapinggrowth-podcast-cover-01.jpg","author":"Script Marketing","episode_count":107,"summary":"Welcome to The Landscaping Growth Script is the authority on building your landscaping business with better leads, higher-value clients, and a year-round sales pipeline. Whether you’re in landscape design, landscaping, pool installation, outdoor kitchens, luxury patio furniture, landscape lighting, custom pergolas, outdoor media systems, or even copper gutter fabrication—this podcast is for you. Each week, Katy Doss, founder of Script Marketing, shares actionable, proven strategies for connecting with the wealthiest homeowner segment: affluent buyers. With 20+ years of marketing experience and deep expertise in the psychology of high-net-worth individuals, Katy and her team at Script—a full-service marketing firm specializing in luxury outdoor brands—unpack the tips, tactics, and tools that are working right now to grow visibility, credibility, and revenue. You won’t find fluff here. Just real, ready-to-use strategies that help you: - Attract high-income clients who value quality over cost. - Stand out from big-box competitors and low-price undercutters. - Maximize off-season marketing for year-round leads. - Craft messaging that speaks to exclusivity, craftsmanship, and lifestyle…","last_synced_at":"2026-07-22T02:17:54.757974+00:00","page_url":"https://stenobird.com/podcast/the-landscaping-growth-script-6977691"},"episode":{"title":"#96: The 3 Types of Bad Reviews (And Exactly How to Handle Each One)","slug":"96-the-3-types-of-bad-reviews-and-exactly-how-to-handle-each-one","published_at":"2026-06-02T11:01:00+00:00","page_url":"https://stenobird.com/podcast/the-landscaping-growth-script-6977691/96-the-3-types-of-bad-reviews-and-exactly-how-to-handle-each-one","show_page_url":"https://stenobird.com/podcast/the-landscaping-growth-script-6977691","url":"https://the-landscaping-growth.captivate.fm","audio_url":"https://episodes.captivate.fm/episode/9930e320-2d2b-4b48-aeed-3eb8e94f6c17.mp3","summary":"Bad reviews are part of running a landscaping business—but not all bad reviews are the same. In this episode of The Landscaping Growth Script , Katy Doss breaks down the three types of bad reviews you’re most likely to encounter and, more importantly, how to respond to each one without making the situation worse. Because here’s the reality: most business owners either get defensive, over-explain, or avoid responding altogether—and all three can hurt your reputation more than the review itself. Inside this episode, you’ll learn: The difference between a client fit problem, a process problem, and a visibility problem How to respond professionally without sounding defensive or reactive Why your response matters more to future clients than the review itself When (and how) to ask a client to update their review after resolving an issue What bad reviews are actually telling you about your business—and how to use that information to improve If you’ve ever read a review and thought, “That’s not what happened at all,” this episode will help you take a step back, respond strategically, and protect your reputation in the process. And if you want the exact wording for responses, we’ve created a free downloadable guide with templates you can use right away. You can grab that at scriptmarketingco.com/resources.","meta_description":"Bad reviews are part of running a landscaping business—but not all bad reviews are the same. In this episode of The Landscaping Growth Script , Katy Doss…","key_points":[],"chapters":[],"topics":[],"duration_seconds":902,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-landscaping-growth-script-6977691/episodes/96-the-3-types-of-bad-reviews-and-exactly-how-to-handle-each-one/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-landscaping-growth-script-6977691/96-the-3-types-of-bad-reviews-and-exactly-how-to-handle-each-one.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}