Episode
How the Kansas Department of Labor Created a Perpetually Adaptive Unemployment Insurance System
- Published
- Jan 22, 2026
- Duration seconds
- 371
- Processing state
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- https://rss.com/podcasts/governmenttechnologyinsider/2477496
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Summary
Modernizing the technology that supports government services is a primary way state agencies are working to deliver services more efficiently and meet constituent demand. But while implementing new technology is a significant milestone, the challenge of ensuring that systems are capable of delivering on the mission extends far beyond launch day . A perpetually adaptive system—and a mindset to match—are critical to keep systems functional and relevant. In our previous podcast, Amber Shultz, Kansas’s Secretary of Labor, shared the four keys to successfully delivering a complex digital transformation project . In today’s episode, we welcome Secretary Shultz back to share her insights on ensuring that the new unemployment insurance system in Kansas can adapt to user needs, evolving policies, and ever-changing technology.