Episode
Scaling Agentic AI in CX Without Losing the Customer - with Shri Nandan of Comcast
- Podcast
- The AI in Business Podcast
- Published
- Jun 17, 2026
- Duration seconds
- 1264
- Processing state
not_requested
Actions
POST https://stenobird.com/v1/public/podcasts/the-ai-in-business-podcast-168928/episodes/scaling-agentic-ai-in-cx-without-losing-the-customer-with-shri-nandan-of-comcast/transcription-requests
Idempotently request low-priority transcript generation for this episode.GET https://stenobird.com/podcast/the-ai-in-business-podcast-168928/scaling-agentic-ai-in-cx-without-losing-the-customer-with-shri-nandan-of-comcast.md
Read the agent-friendly Markdown representation of this episode resource.
Summary
As enterprises move agentic AI from controlled pilots into production customer-facing workflows, the gaps in data continuity, governance, and human-agent coordination become the deciding factors in whether AI scales or stalls. In this episode, Shri Nandan, VP of AI Experiences at Comcast, examines why customer experience has become the real stress-test for enterprise AI — and what it takes to scale with customer trust intact. The conversation covers the three data foundations required for context continuity in production, practical principles for human-AI orchestration, and why cross-team governance — a single North Star across CX, IT, and operations — is what separates the organizations that scale from those that fragment. This episode is sponsored by NiCE . Learn how to structure landing pages for higher conversion and how to use self-qualification systems to prioritize high-intent leads. Download our free PDF report, "B2B AI Lead Generation Guide," at emerj.com/aig1