{"podcast":{"title":"The AI in Business Podcast","slug":"the-ai-in-business-podcast-168928","podcast_index_feed_id":168928,"rss_url":"https://techemergence.libsyn.com/rss","website_url":"http://emerj.com","image_url":"https://static.libsyn.com/p/assets/9/c/2/2/9c226d0d338dd5bed959afa2a1bf1c87/1.png","author":"Daniel Faggella","episode_count":1163,"summary":"The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise","last_synced_at":"2026-07-04T00:20:08.438260+00:00","page_url":"https://stenobird.com/podcast/the-ai-in-business-podcast-168928"},"episode":{"title":"Scaling Agentic AI in CX Without Losing the Customer - with Shri Nandan of Comcast","slug":"scaling-agentic-ai-in-cx-without-losing-the-customer-with-shri-nandan-of-comcast","published_at":"2026-06-17T06:00:00+00:00","page_url":"https://stenobird.com/podcast/the-ai-in-business-podcast-168928/scaling-agentic-ai-in-cx-without-losing-the-customer-with-shri-nandan-of-comcast","show_page_url":"https://stenobird.com/podcast/the-ai-in-business-podcast-168928","url":"https://podcast.emerj.com/scaling-agentic-ai-in-cx-without-losing-the-customer-with-shri-nandan-of-comcast","audio_url":"https://traffic.libsyn.com/secure/techemergence/Ed_Cognigy_Final_Audio_External_Pod_Sri_Nandan.mp3?dest-id=151434","summary":"As enterprises move agentic AI from controlled pilots into production customer-facing workflows, the gaps in data continuity, governance, and human-agent coordination become the deciding factors in whether AI scales or stalls. In this episode, Shri Nandan, VP of AI Experiences at Comcast, examines why customer experience has become the real stress-test for enterprise AI — and what it takes to scale with customer trust intact. The conversation covers the three data foundations required for context continuity in production, practical principles for human-AI orchestration, and why cross-team governance — a single North Star across CX, IT, and operations — is what separates the organizations that scale from those that fragment. This episode is sponsored by NiCE . Learn how to structure landing pages for higher conversion and how to use self-qualification systems to prioritize high-intent leads. Download our free PDF report, \"B2B AI Lead Generation Guide,\" at emerj.com/aig1","meta_description":"As enterprises move agentic AI from controlled pilots into production customer-facing workflows, the gaps in data continuity, governance, and human-agent…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1264,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/the-ai-in-business-podcast-168928/episodes/scaling-agentic-ai-in-cx-without-losing-the-customer-with-shri-nandan-of-comcast/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/the-ai-in-business-podcast-168928/scaling-agentic-ai-in-cx-without-losing-the-customer-with-shri-nandan-of-comcast.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}