Episode
Salesforce's Nitin Mangtani on how AI is evolving on-site search
- Published
- Jun 24, 2026
- Duration seconds
- 1801
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Summary
What if the most common point of failure in your digital customer experience: the 'no results found' page, could become your greatest opportunity for conversion and discovery? Agility requires not just adopting new technologies, but fundamentally rethinking core customer interactions, like search, that have remained static for far too long. It demands a shift from rigid rules to responsive, intelligent systems that learn from and adapt to customer intent in real time. Today, we're going to talk about the evolution of on-site search. For years, it's been a functional, yet often frustrating, utility for customers. But with advancements in AI, it's transforming from a simple keyword-matching tool into a conversational discovery engine that can anticipate intent and drive a more intelligent customer experience. To help me discuss this topic, I'd like to welcome Nitin Mangtani, GM and EVP of Agentforce Commerce at Salesforce. About Nitin Mangtani Nitin Mangtani is the SVP & GM of Retail at Salesforce. At Salesforce, Nitin's focus is building Agent-first commerce solutions. Previously, Nitin was the Founder & CEO of PredictSpring, a leader in Modern POS. Salesforce acquired PredictSpring in September 2024. Nitin Mangtani on LinkedIn: https://www.linkedin.com/in/nitinmangtani/ ---------- Resources ---------- Salesforce: https://www.salesforce.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 We’re proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658 Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advert…