Episode
How AI and technology could transform insurance claims
- Podcast
- Sound Policy
- Published
- Apr 21, 2026
- Duration seconds
- 1354
- Processing state
not_requested
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Summary
On this episode of Sound Policy, we take a closer look athow AI and automation are transforming the insurance claims experience . Claims are one of the most critical moments in an insurance relationship, andnew technologies are reshaping how quickly, fairly, and efficiently insurerscan help clients recover after a loss. To explore what’s changing and what still matters most, wespoke with Jeremy Gallant, senior vice president of claims at FM. He shares howdigital tools and AI are helping streamline administrative work, speed uppayments through initiatives like fast-track claims, and free adjusters tofocus on high impact, human centered decision making. We also discuss howclaims data can inform underwriting and risk insights, the importance ofkeeping people in the loop, and what the future of claims might look like as technologycontinues to evolve. Copyright 2026 Factory Mutual Insurance Company. All rights reserved.This podcast is for informational purposes only and aims to highlight potentialhazards or conditions to help reduce property loss. FM makes no express orimplied warranties and assumes no liability for the use of any information orproducts mentioned.