{"podcast":{"title":"Sound Policy","slug":"sound-policy-7800950","podcast_index_feed_id":7800950,"rss_url":"https://anchor.fm/s/108f184d0/podcast/rss","website_url":"https://fm.com/insights","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/44350132/44350132-1764966580069-f279ea2d09022.jpg","author":"FM Podcast","episode_count":11,"summary":"Join FM on Sound Policy for candid conversations with some of the experts who know risk best—FM engineers, researchers and partners. Through real stories and shared challenges, hear how they break down today’s most complex risks and share the insights that keep businesses resilient. Because when it comes to helping protect what matters most, a sound policy really can make all the difference.","last_synced_at":"2026-06-24T00:17:22.604231+00:00","page_url":"https://stenobird.com/podcast/sound-policy-7800950"},"episode":{"title":"How AI and technology could transform insurance claims","slug":"how-ai-and-technology-could-transform-insurance-claims","published_at":"2026-04-21T12:00:00+00:00","page_url":"https://stenobird.com/podcast/sound-policy-7800950/how-ai-and-technology-could-transform-insurance-claims","show_page_url":"https://stenobird.com/podcast/sound-policy-7800950","url":"https://podcasters.spotify.com/pod/show/fm-podcast74/episodes/How-AI-and-technology-could-transform-insurance-claims-e3i4s5r","audio_url":"https://anchor.fm/s/108f184d0/podcast/play/118697595/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-3-19%2F23713edf-698e-9b4b-b83a-e83bf1dac725.mp3","summary":"On this episode of Sound Policy, we take a closer look athow AI and automation are transforming the insurance claims experience . Claims are one of the most critical moments in an insurance relationship, andnew technologies are reshaping how quickly, fairly, and efficiently insurerscan help clients recover after a loss. To explore what’s changing and what still matters most, wespoke with Jeremy Gallant, senior vice president of claims at FM. He shares howdigital tools and AI are helping streamline administrative work, speed uppayments through initiatives like fast-track claims, and free adjusters tofocus on high impact, human centered decision making. We also discuss howclaims data can inform underwriting and risk insights, the importance ofkeeping people in the loop, and what the future of claims might look like as technologycontinues to evolve. Copyright 2026 Factory Mutual Insurance Company. All rights reserved.This podcast is for informational purposes only and aims to highlight potentialhazards or conditions to help reduce property loss. FM makes no express orimplied warranties and assumes no liability for the use of any information orproducts mentioned.","meta_description":"On this episode of Sound Policy, we take a closer look athow AI and automation are transforming the insurance claims experience . Claims are one of the mo…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1354,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/sound-policy-7800950/episodes/how-ai-and-technology-could-transform-insurance-claims/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/sound-policy-7800950/how-ai-and-technology-could-transform-insurance-claims.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}