Episode
How a Plumber Scaled to 100 Million by Fixing Billing
- Published
- Jun 25, 2026
- Duration seconds
- 417
- Processing state
not_requested- Canonical source
- https://audio.fexingo.com/business/scaling-up/episode-0073.mp3
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Summary
Most small plumbing companies cap out around $2 million. But one operation in suburban Chicago broke through to $100 million without a single acquisition. This episode unpacks the specific operational lever they pulled: a technology-first billing and dispatch system that turned a leaky revenue cycle into a cash engine. Lucas walks through the numbers—how they reduced days sales outstanding from 45 to 12, increased technician utilization from 62 percent to 89 percent, and why their net promoter score actually went up when they stopped answering the phone. Luna challenges whether the approach works outside of service businesses, and they land on a broader principle about scaling: the boring stuff (invoicing, scheduling, payment terms) is often where the real leverage hides. If you run any kind of field service operation—or just want to understand how back-office plumbing can unlock front-line growth—this episode is worth your time. #ScalingUp #Plumbing #ServiceBusiness #BillingTechnology #CashFlow #Operations #DSO #TechnicianUtilization #NetPromoterScore #DispatchSystem #MidMarket #BusinessGrowth #SmallBusiness #RevenueCycle #FexingoBusiness #BusinessPodcast #FieldService #BackOffice Keep every episode free: buymeacoffee.com/fexingo