{"podcast":{"title":"Scaling Up with Fexingo: How Small Businesses Become Mid-Market Companies","slug":"scaling-up-with-fexingo-how-small-businesses-become-mid-market-companies-7871589","podcast_index_feed_id":7871589,"rss_url":"https://feeds.fexingo.com/business/scaling-up.xml","website_url":"https://www.fexingo.com/","image_url":"https://audio.fexingo.com/business/scaling-up/cover.png","author":"Fexingo","episode_count":77,"summary":"Lucas and Luna anchor themselves on a mezzanine balcony, surveying a floor of empty desks below, as they dissect the exact financial and operational thresholds that separate a small business from a mid-market contender. Each episode isolates a single case—a specialty manufacturer in Ohio, a regional dental chain, a software consultancy in Austin—and walks through the specific revenue inflection points, debt structures, and hiring sequences that mark the transition. Lucas, a journalist who has covered private-company growth for a decade, presses on the numbers: at what EBITDA multiple does a bank change its lending criteria? How does a payroll of 40 versus 150 alter your tax liability? Luna, with a background in operations, tests those numbers against real friction—the founder who lost control of culture after a Series A, the CFO who swapped QuickBooks for NetSuite too late. They never promise a formula; they examine why some companies stall at $10 million and others blow through $50 million. The listener is someone running a 30- to 200-person firm, or an investor evaluating that space, who is tired of 'growth hacking' and wants the actual ledgers. Can you scale without diluting th…","last_synced_at":"2026-06-27T12:19:03.505596+00:00","page_url":"https://stenobird.com/podcast/scaling-up-with-fexingo-how-small-businesses-become-mid-market-companies-7871589"},"episode":{"title":"How a Plumber Scaled to 100 Million by Fixing Billing","slug":"how-a-plumber-scaled-to-100-million-by-fixing-billing","published_at":"2026-06-25T04:02:48+00:00","page_url":"https://stenobird.com/podcast/scaling-up-with-fexingo-how-small-businesses-become-mid-market-companies-7871589/how-a-plumber-scaled-to-100-million-by-fixing-billing","show_page_url":"https://stenobird.com/podcast/scaling-up-with-fexingo-how-small-businesses-become-mid-market-companies-7871589","url":"https://audio.fexingo.com/business/scaling-up/episode-0073.mp3","audio_url":"https://audio.fexingo.com/business/scaling-up/episode-0073.mp3","summary":"Most small plumbing companies cap out around $2 million. But one operation in suburban Chicago broke through to $100 million without a single acquisition. This episode unpacks the specific operational lever they pulled: a technology-first billing and dispatch system that turned a leaky revenue cycle into a cash engine. Lucas walks through the numbers—how they reduced days sales outstanding from 45 to 12, increased technician utilization from 62 percent to 89 percent, and why their net promoter score actually went up when they stopped answering the phone. Luna challenges whether the approach works outside of service businesses, and they land on a broader principle about scaling: the boring stuff (invoicing, scheduling, payment terms) is often where the real leverage hides. If you run any kind of field service operation—or just want to understand how back-office plumbing can unlock front-line growth—this episode is worth your time. #ScalingUp #Plumbing #ServiceBusiness #BillingTechnology #CashFlow #Operations #DSO #TechnicianUtilization #NetPromoterScore #DispatchSystem #MidMarket #BusinessGrowth #SmallBusiness #RevenueCycle #FexingoBusiness #BusinessPodcast #FieldService #BackOffice Keep every episode free: buymeacoffee.com/fexingo","meta_description":"Most small plumbing companies cap out around $2 million. But one operation in suburban Chicago broke through to $100 million without a single acquisition.…","key_points":[],"chapters":[],"topics":[],"duration_seconds":417,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/scaling-up-with-fexingo-how-small-businesses-become-mid-market-companies-7871589/episodes/how-a-plumber-scaled-to-100-million-by-fixing-billing/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/scaling-up-with-fexingo-how-small-businesses-become-mid-market-companies-7871589/how-a-plumber-scaled-to-100-million-by-fixing-billing.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}