Episode

How to Fight a Health Insurance Denial With a Little-Known Tool

Podcast
Paper Trail
Published
May 28, 2026
Duration seconds
2354
Processing state
not_requested
Canonical source
https://www.propublica.org/podcast/health-insurance-industry-secret-external-review
Audio
https://dts.podtrac.com/redirect.mp3/swap.fm/track/sblTq32fyWAjsHzze2LG/dovetail.prxu.org/16890/6e7f8f88-cd0d-47e7-978e-13750dec286e/PAPER-TRAIL_Mental-Health_MIX_v17.mp3
JSON
/v1/public/podcasts/paper-trail-7800276/episodes/how-to-fight-a-health-insurance-denial-with-a-little-known-tool
Markdown
/podcast/paper-trail-7800276/how-to-fight-a-health-insurance-denial-with-a-little-known-tool.md

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Summary

ProPublica got a tip from a reader named Teressa. Her husband was having a severe mental health crisis, and her health insurance company was denying coverage for his hospital and inpatient treatment. She was fighting back against the denials — and recording every phone call with the company as she did. She brought reporter Duaa Eldeib along for the journey, which ended after Teressa was able to deploy what one source called the industry’s “best-kept secret.” Reporter: Duaa Eldeib How to file an external appeal: https://www.propublica.org/article/health-insurance-denial-external-review Support our journalism by donating at propublica.org/donate .