{"podcast":{"title":"Paper Trail","slug":"paper-trail-7800276","podcast_index_feed_id":7800276,"rss_url":"https://publicfeeds.net/f/16890/feed-rss.xml","website_url":"https://www.propublica.org/series/paper-trail","image_url":"https://f.prxu.org/16890/images/3aa1b6ec-bf6a-4fc4-9c1e-901da89fde3d/Show_Art.jpg","author":"ProPublica (Maggie.Gourville@prx.org)","episode_count":8,"summary":"Investigative reporters at ProPublica chase down evidence of wrongdoing and bring it to light. That evidence can be on paper — or on thumb drives, in secret recordings, from conversations with whistleblowers. Each episode, you’ll ride along as we talk to reporters and their sources, uncover hidden facts and show you the receipts. When we publish what we find, things can change. Laws are passed, corrupt leaders fall, innocent people walk out of prison and sometimes a life is even saved. Investigative reporter Jessica Lussenhop is your guide. Support our journalism by donating at propublica.org/donate .","last_synced_at":"2026-07-23T18:19:30.273423+00:00","page_url":"https://stenobird.com/podcast/paper-trail-7800276"},"episode":{"title":"How to Fight a Health Insurance Denial With a Little-Known Tool","slug":"how-to-fight-a-health-insurance-denial-with-a-little-known-tool","published_at":"2026-05-28T09:00:00+00:00","page_url":"https://stenobird.com/podcast/paper-trail-7800276/how-to-fight-a-health-insurance-denial-with-a-little-known-tool","show_page_url":"https://stenobird.com/podcast/paper-trail-7800276","url":"https://www.propublica.org/podcast/health-insurance-industry-secret-external-review","audio_url":"https://dts.podtrac.com/redirect.mp3/swap.fm/track/sblTq32fyWAjsHzze2LG/dovetail.prxu.org/16890/6e7f8f88-cd0d-47e7-978e-13750dec286e/PAPER-TRAIL_Mental-Health_MIX_v17.mp3","summary":"ProPublica got a tip from a reader named Teressa. Her husband was having a severe mental health crisis, and her health insurance company was denying coverage for his hospital and inpatient treatment. She was fighting back against the denials — and recording every phone call with the company as she did. She brought reporter Duaa Eldeib along for the journey, which ended after Teressa was able to deploy what one source called the industry’s “best-kept secret.” Reporter: Duaa Eldeib How to file an external appeal: https://www.propublica.org/article/health-insurance-denial-external-review Support our journalism by donating at propublica.org/donate .","meta_description":"ProPublica got a tip from a reader named Teressa. Her husband was having a severe mental health crisis, and her health insurance company was denying cover…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2354,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/paper-trail-7800276/episodes/how-to-fight-a-health-insurance-denial-with-a-little-known-tool/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/paper-trail-7800276/how-to-fight-a-health-insurance-denial-with-a-little-known-tool.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}