Episode
Episode 129: Hungry and Confused
- Podcast
- MSP Chat
- Published
- Jul 3, 2026
- Duration seconds
- 4703
- Processing state
not_requested
Actions
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Summary
Erick and Rich discuss N-able’s Shadow AI Visibility solution and the larger opportunity it represents for MSPs to add AI services, plus why and how to build a multi-quarter AI and security roadmap for your clients today. Then they’re joined by James Farrow, CEO of Cyft, for an insider’s take on the present and future of AI productivity tooling for MSPs. And finally, one last thing: why the absolute worst time for a pizza delivery robot to arrive at someone’s home is when a SWAT team is already there. Discussed in this episode: N-able Sheds Light on AI’s Shadows AI agents are breaking things and organisations know it. They are deploying more anyway. AvePoint Research Reveals AI Visibility Gaps Have Nearly Tripled as AI Agents Scale and Almost Half of Enterprise Employees Now Rely on Agents Daily or Weekly New Research Finds Workforce AI Policy Compliance Is an Enforcement Problem, Not an Awareness One DoorDash Delivery Robot Invades SWAT Scene, Won’t Leave as Cops Flashbang Resident Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.