{"podcast":{"title":"MSP Chat","slug":"msp-chat-6703058","podcast_index_feed_id":6703058,"rss_url":"https://www.spreaker.com/show/6005543/episodes/feed","website_url":"https://channelmastered.com/msp-chat/","image_url":"https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/ec4488fc6c5d5af9b7a66701d3fc271c.jpg","author":"MSP Chat","episode_count":150,"summary":"A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered","last_synced_at":"2026-09-19T04:18:39.161764+00:00","page_url":"https://stenobird.com/podcast/msp-chat-6703058"},"episode":{"title":"Episode 129: Hungry and Confused","slug":"episode-129-hungry-and-confused","published_at":"2026-07-03T15:19:15+00:00","page_url":"https://stenobird.com/podcast/msp-chat-6703058/episode-129-hungry-and-confused","show_page_url":"https://stenobird.com/podcast/msp-chat-6703058","url":"https://www.spreaker.com/episode/episode-129-hungry-and-confused--72782437","audio_url":"https://p.podderapp.com/2846285216/api.spreaker.com/download/episode/72782437/26_7_1_msp_chat_episode_129_export.mp3","summary":"Erick and Rich discuss N-able’s Shadow AI Visibility solution and the larger opportunity it represents for MSPs to add AI services, plus why and how to build a multi-quarter AI and security roadmap for your clients today. Then they’re joined by James Farrow, CEO of Cyft, for an insider’s take on the present and future of AI productivity tooling for MSPs. And finally, one last thing: why the absolute worst time for a pizza delivery robot to arrive at someone’s home is when a SWAT team is already there. Discussed in this episode: N-able Sheds Light on AI’s Shadows AI agents are breaking things and organisations know it. They are deploying more anyway. AvePoint Research Reveals AI Visibility Gaps Have Nearly Tripled as AI Agents Scale and Almost Half of Enterprise Employees Now Rely on Agents Daily or Weekly New Research Finds Workforce AI Policy Compliance Is an Enforcement Problem, Not an Awareness One DoorDash Delivery Robot Invades SWAT Scene, Won’t Leave as Cops Flashbang Resident Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.","meta_description":"Erick and Rich discuss N-able’s Shadow AI Visibility solution and the larger opportunity it represents for MSPs to add AI services, plus why and how to bu…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4703,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/msp-chat-6703058/episodes/episode-129-hungry-and-confused/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/msp-chat-6703058/episode-129-hungry-and-confused.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}