Episode
Episode 109: Inherited Chaos
- Podcast
- MSP Chat
- Published
- Jan 30, 2026
- Duration seconds
- 4339
- Processing state
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Summary
Erick and Rich discuss the impact that security and AI maturity are having on MSP valuations and three concrete techniques for increasing valuations by increasing EBITDA. Then they’re joined by Michael Assraf, CEO and founder of Flamingo, to explore that company’s unconventional open-source approach to MSP tooling. And finally, one last thing: A data-based look at the most overused buzzwords in email, and a confession by Erick and Rich that they use most of them. Discussed in this episode: Flamingo home page (including links to OpenMSP and OpenFrame) Flamingo’s Unorthodox Plan to Turn MSP Systems of Record into Loss Leaders The Top 10 Most Overused Email Buzzwords Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.