{"podcast":{"title":"MSP Chat","slug":"msp-chat-6703058","podcast_index_feed_id":6703058,"rss_url":"https://www.spreaker.com/show/6005543/episodes/feed","website_url":"https://channelmastered.com/msp-chat/","image_url":"https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/ec4488fc6c5d5af9b7a66701d3fc271c.jpg","author":"MSP Chat","episode_count":137,"summary":"A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered","last_synced_at":"2026-06-27T02:20:10.873479+00:00","page_url":"https://stenobird.com/podcast/msp-chat-6703058"},"episode":{"title":"Episode 109: Inherited Chaos","slug":"episode-109-inherited-chaos","published_at":"2026-01-30T15:06:52+00:00","page_url":"https://stenobird.com/podcast/msp-chat-6703058/episode-109-inherited-chaos","show_page_url":"https://stenobird.com/podcast/msp-chat-6703058","url":"https://www.spreaker.com/episode/episode-109-inherited-chaos--69677814","audio_url":"https://p.podderapp.com/2846285216/api.spreaker.com/download/episode/69677814/26_1_28_msp_chat_episode_109_audio_export.mp3","summary":"Erick and Rich discuss the impact that security and AI maturity are having on MSP valuations and three concrete techniques for increasing valuations by increasing EBITDA. Then they’re joined by Michael Assraf, CEO and founder of Flamingo, to explore that company’s unconventional open-source approach to MSP tooling. And finally, one last thing: A data-based look at the most overused buzzwords in email, and a confession by Erick and Rich that they use most of them. Discussed in this episode: Flamingo home page (including links to OpenMSP and OpenFrame) Flamingo’s Unorthodox Plan to Turn MSP Systems of Record into Loss Leaders The Top 10 Most Overused Email Buzzwords Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.","meta_description":"Erick and Rich discuss the impact that security and AI maturity are having on MSP valuations and three concrete techniques for increasing valuations by in…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4339,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/msp-chat-6703058/episodes/episode-109-inherited-chaos/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/msp-chat-6703058/episode-109-inherited-chaos.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}