Episode
Finding Hidden Capacity in Ambulatory Care with Chris Seaman
- Podcast
- MGMA Podcasts
- Published
- Sep 30, 2026
- Duration seconds
- 1415
- Processing state
not_requested- Canonical source
- https://mgma-podcasts.transistor.fm/785
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Summary
On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Chris Seaman, vice president of enterprise sales at QGenda, to examine why expanding patient access requires more than hiring clinicians or building additional facilities. They discuss hidden capacity, fragmented operational workflows and the role of clinical supply intelligence in aligning providers, staff, space and equipment with patient demand. Seaman explains how a unified source of operational data can help healthcare organizations distinguish genuine resource shortages from capacity that already exists but remains difficult to see or deploy. He also shares how stronger enterprise visibility can support staffing, ambulatory growth and capital investment decisions. Episode Takeaways A shortage of providers, staff or exam rooms may be real, but it is not always the only cause of limited appointment availability. Capacity emerges when the appropriate clinician, care team, space, equipment and operating conditions are aligned around the same patient service. Ambulatory networks frequently operate as collections of individual clinics rather than as a connected enterprise. One location may be overwhelmed while another nearby location has available rooms and a fully staffed team. “Hidden capacity” describes resources that exist but cannot be readily identified or deployed. Examples include a provider session opened by a cancellation, an underused room at another site or a qualified care team whose schedule is not aligned with current demand. Planned capacity and actual capacity can differ significantly. Schedule changes, cancellations, staffing adjustments and room availability continually alter what an organization can deliver, but disconnected systems may not reflect th…