{"podcast":{"title":"MGMA Podcasts","slug":"mgma-podcasts-220052","podcast_index_feed_id":220052,"rss_url":"https://feeds.transistor.fm/mgma-podcasts","website_url":"https://www.mgma.com/podcasts","image_url":"https://img.transistorcdn.com/iBtmjVpU9D29VjqAfLGs2U3Us-t9jy7tYp_kNWTYmW0/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yZWEz/ZWU5NmM0NTlmNWVj/Mjk1YjBkYjhmZTk0/MTA2YS5qcGc.jpg","author":"MGMA","episode_count":781,"summary":"Welcome to the MGMA Podcast Network, your gateway to insightful discussions and expert analysis on key topics in healthcare management. Dive into a diverse array of shows tailored to meet the interests and needs of healthcare professionals like you. Explore the experiences and perspectives of trailblazing women in healthcare on \"Women in Healthcare,\" or discover innovative strategies and solutions for your practice on \"Business Solutions.\" Stay updated on the latest industry trends and news with \"Week in Review,\" and gain valuable insights from industry leaders and MGMA members on \"Member Spotlight.\" Don't miss our flagship show, \"MGMA Insights,\" where we delve deep into the most pressing issues facing healthcare organizations today. Whether you're seeking inspiration, practical advice, or in-depth analysis, the MGMA Podcast Network is your trusted companion on your journey towards excellence in healthcare management. Tune in and join the conversation today!","last_synced_at":"2026-09-30T12:18:09.015536+00:00","page_url":"https://stenobird.com/podcast/mgma-podcasts-220052"},"episode":{"title":"Finding Hidden Capacity in Ambulatory Care with Chris Seaman","slug":"finding-hidden-capacity-in-ambulatory-care-with-chris-seaman","published_at":"2026-09-30T11:00:00+00:00","page_url":"https://stenobird.com/podcast/mgma-podcasts-220052/finding-hidden-capacity-in-ambulatory-care-with-chris-seaman","show_page_url":"https://stenobird.com/podcast/mgma-podcasts-220052","url":"https://mgma-podcasts.transistor.fm/785","audio_url":"https://media.transistor.fm/9f5ac806/a9c5218a.mp3","summary":"On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Chris Seaman, vice president of enterprise sales at QGenda, to examine why expanding patient access requires more than hiring clinicians or building additional facilities. They discuss hidden capacity, fragmented operational workflows and the role of clinical supply intelligence in aligning providers, staff, space and equipment with patient demand. Seaman explains how a unified source of operational data can help healthcare organizations distinguish genuine resource shortages from capacity that already exists but remains difficult to see or deploy. He also shares how stronger enterprise visibility can support staffing, ambulatory growth and capital investment decisions. Episode Takeaways A shortage of providers, staff or exam rooms may be real, but it is not always the only cause of limited appointment availability. Capacity emerges when the appropriate clinician, care team, space, equipment and operating conditions are aligned around the same patient service. Ambulatory networks frequently operate as collections of individual clinics rather than as a connected enterprise. One location may be overwhelmed while another nearby location has available rooms and a fully staffed team. “Hidden capacity” describes resources that exist but cannot be readily identified or deployed. Examples include a provider session opened by a cancellation, an underused room at another site or a qualified care team whose schedule is not aligned with current demand. Planned capacity and actual capacity can differ significantly. Schedule changes, cancellations, staffing adjustments and room availability continually alter what an organization can deliver, but disconnected systems may not reflect th…","meta_description":"On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Chris Seaman, vice president of enterprise sales at QG…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1415,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/mgma-podcasts-220052/episodes/finding-hidden-capacity-in-ambulatory-care-with-chris-seaman/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/mgma-podcasts-220052/finding-hidden-capacity-in-ambulatory-care-with-chris-seaman.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}