Episode
183 | What Is Employee Experience? How HR Can Actually Improve It
- Podcast
- HR Coffee Time
- Published
- Aug 28, 2026
- Duration seconds
- 2218
- Processing state
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Summary
What exactly is employee experience? How is it different from workplace culture, employer brand or your employee value proposition? And what can you actually do to improve it? In this episode of HR Coffee Time, I’m joined by employee experience expert Chris Manning, People and Culture Portfolio Transformation Lead at Primark. Chris explains what employee experience really means and why it matters for organisations of every size. He shares practical ways to understand and measure the experience your employees are having, whether you work in a small organisation or a huge global business. We also explore how design thinking can help you move beyond simply listening to employees and start making meaningful improvements. Chris talks us through a practical onboarding example, showing how journey mapping can uncover friction, identify opportunities and help you design a better employee experience. And if you need to secure investment for your ideas, Chris shares practical advice on building the business case and getting the buy-in and budget you need. Whether employee experience is already part of your role, or it’s an area you’d like to learn more about, this episode is packed with practical ideas to help you get started. What You'll Learn What employee experience actually means How employee experience differs from workplace culture, employer brand and EVP Why employee experience matters in smaller organisations as well as large global businesses Practical ways to measure employee experience How to gather useful feedback across the employee lifecycle Why post-onboarding and offboarding can provide valuable insights How employee data can help create more personalised employee experiences How design thinking can help you improve employee experience The five stages of design t…