{"podcast":{"title":"HR Coffee Time","slug":"hr-coffee-time-4106816","podcast_index_feed_id":4106816,"rss_url":"https://feeds.captivate.fm/hr-coffee-time/","website_url":"https://brightskyhr.co.uk/hr-coffee-time-podcast/","image_url":"https://artwork.captivate.fm/9c63f38f-f2ad-4455-88d4-79702b4d95f6/HR-Coffee-Time-Logo-Oct-2025.jpg","author":"Fay Wallis","episode_count":185,"summary":"Welcome to the HR Coffee Time podcast; a fortnightly podcast full of tips and ideas to help you have a successful and fulfilling HR career (without working yourself into the ground). It can feel hard to put yourself and your own career first when you're so busy looking after everyone around you. It can leave you at risk of burning out, finding that you're not where you want to be in your career, or feeling unsure about what you want from your career anymore. This podcast is here to help. Join career coach and founder of Bright Sky HR, Fay Wallis as she and her expert guests share advice on how to get what you want from your career. If you enjoy the podcast, learn more at: https://brightskyhr.co.uk/ or connect with Fay on LinkedIn: https://www.linkedin.com/in/faywallis/","last_synced_at":"2026-09-11T12:23:23.140797+00:00","page_url":"https://stenobird.com/podcast/hr-coffee-time-4106816"},"episode":{"title":"183 | What Is Employee Experience? How HR Can Actually Improve It","slug":"183-what-is-employee-experience-how-hr-can-actually-improve-it","published_at":"2026-08-28T05:00:00+00:00","page_url":"https://stenobird.com/podcast/hr-coffee-time-4106816/183-what-is-employee-experience-how-hr-can-actually-improve-it","show_page_url":"https://stenobird.com/podcast/hr-coffee-time-4106816","url":"https://www.brightskycareercoaching.co.uk/hr-coffee-time-podcast/183","audio_url":"https://op3.dev/e/episodes.captivate.fm/episode/eb8e7c48-d16e-4acf-8cf3-24b71557848b.mp3","summary":"What exactly is employee experience? How is it different from workplace culture, employer brand or your employee value proposition? And what can you actually do to improve it? In this episode of HR Coffee Time, I’m joined by employee experience expert Chris Manning, People and Culture Portfolio Transformation Lead at Primark. Chris explains what employee experience really means and why it matters for organisations of every size. He shares practical ways to understand and measure the experience your employees are having, whether you work in a small organisation or a huge global business. We also explore how design thinking can help you move beyond simply listening to employees and start making meaningful improvements. Chris talks us through a practical onboarding example, showing how journey mapping can uncover friction, identify opportunities and help you design a better employee experience. And if you need to secure investment for your ideas, Chris shares practical advice on building the business case and getting the buy-in and budget you need. Whether employee experience is already part of your role, or it’s an area you’d like to learn more about, this episode is packed with practical ideas to help you get started. What You'll Learn What employee experience actually means How employee experience differs from workplace culture, employer brand and EVP Why employee experience matters in smaller organisations as well as large global businesses Practical ways to measure employee experience How to gather useful feedback across the employee lifecycle Why post-onboarding and offboarding can provide valuable insights How employee data can help create more personalised employee experiences How design thinking can help you improve employee experience The five stages of design t…","meta_description":"What exactly is employee experience? How is it different from workplace culture, employer brand or your employee value proposition? And what can you actua…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2218,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hr-coffee-time-4106816/episodes/183-what-is-employee-experience-how-hr-can-actually-improve-it/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hr-coffee-time-4106816/183-what-is-employee-experience-how-hr-can-actually-improve-it.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}