Episode
Why We Use AI to Make Our Hotels More Human - Rob Smith, Stonebridge Companies
- Podcast
- Hospitality Daily Podcast
- Published
- Jun 5, 2026
- Duration seconds
- 671
- Processing state
not_requested- Canonical source
- https://podcast.hospitalitydaily.com/stonebridge-ai-tech/
Actions
POST https://stenobird.com/v1/public/podcasts/hospitality-daily-podcast-5916452/episodes/why-we-use-ai-to-make-our-hotels-more-human-rob-smith-stonebridge-companies/transcription-requests
Idempotently request low-priority transcript generation for this episode.GET https://stenobird.com/podcast/hospitality-daily-podcast-5916452/why-we-use-ai-to-make-our-hotels-more-human-rob-smith-stonebridge-companies.md
Read the agent-friendly Markdown representation of this episode resource.
Summary
In this episode, Rob Smith, the CEO and President of Stonebridge Companies, shares an operator's view on how AI can be used to take mundane, repetitive work off people's hands so they can spend more time with guests. You'll hear his "find us a drive-through window" philosophy of letting the best ideas come from people on property, why he sees scheduling and forecasting as the early wins for AI, and why he refuses to hand off guest complaints or housekeeping to a machine. A few more res...