{"podcast":{"title":"Hospitality Daily Podcast","slug":"hospitality-daily-podcast-5916452","podcast_index_feed_id":5916452,"rss_url":"https://rss.buzzsprout.com/2103299.rss","website_url":"https://podcast.hospitalitydaily.com/","image_url":"https://storage.buzzsprout.com/jg9z46gnfy3xxq7w332v74p2plco?.jpg","author":"Josiah Mackenzie","episode_count":1305,"summary":"Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.","last_synced_at":"2026-07-20T16:19:01.969442+00:00","page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452"},"episode":{"title":"Why We Use AI to Make Our Hotels More Human - Rob Smith, Stonebridge Companies","slug":"why-we-use-ai-to-make-our-hotels-more-human-rob-smith-stonebridge-companies","published_at":"2026-06-05T08:00:00+00:00","page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452/why-we-use-ai-to-make-our-hotels-more-human-rob-smith-stonebridge-companies","show_page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452","url":"https://podcast.hospitalitydaily.com/stonebridge-ai-tech/","audio_url":"https://www.buzzsprout.com/2103299/episodes/19263554-why-we-use-ai-to-make-our-hotels-more-human-rob-smith-stonebridge-companies.mp3","summary":"In this episode, Rob Smith, the CEO and President of Stonebridge Companies, shares an operator's view on how AI can be used to take mundane, repetitive work off people's hands so they can spend more time with guests. You'll hear his \"find us a drive-through window\" philosophy of letting the best ideas come from people on property, why he sees scheduling and forecasting as the early wins for AI, and why he refuses to hand off guest complaints or housekeeping to a machine. A few more res...","meta_description":"In this episode, Rob Smith, the CEO and President of Stonebridge Companies, shares an operator's view on how AI can be used to take mundane, repetitive wo…","key_points":[],"chapters":[],"topics":[],"duration_seconds":671,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hospitality-daily-podcast-5916452/episodes/why-we-use-ai-to-make-our-hotels-more-human-rob-smith-stonebridge-companies/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452/why-we-use-ai-to-make-our-hotels-more-human-rob-smith-stonebridge-companies.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}