Episode
Faster, Safer Patient Care Starts With Better Team Chat
- Published
- Sep 4, 2026
- Duration seconds
- 948
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Summary
In every corner of health care—as with other industries—software tools are adding AI capabilities. AI has now come to HIPAA-compliant chat, as explained in this video by Jackie Frey, Product Expert - Healthcare at Zenzap. Chat and text messaging themselves are complicated in a regulated environment. In the first part of our interview, Frey explains what secure chat must offer to be useful to healthcare organizations. Then, she shares what can go wrong when health care staff resort to common, insecure channels such as email and standard text messaging. Learn more about Zenzap: https://www.zenzap.co/ Healthcare IT Community: https://www.healthcareittoday.com/