Episode

The Hidden Menu: Creating Return on Experience in the Workplace

Podcast: Connected FM
Published: Jun 23, 2026
Duration seconds: 1852
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Canonical source: https://connected-fm.simplecast.com/episodes/the-hidden-menu-of-facility-management-TEMNl_HW
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Summary

Discover the “hidden menu” of facility management in this episode of Connected FM. Host Osama Aduib sits down with fellow ISS colleagues Paul Ratkovic and Amelia Ekus to explore how engineering, data-driven innovation and hospitality come together to create seamless, empathetic and proactive workplace experiences.