{"podcast":{"title":"Connected FM","slug":"connected-fm-5848186","podcast_index_feed_id":5848186,"rss_url":"https://feeds.simplecast.com/Wz4bfxmX","website_url":"https://connected-fm.simplecast.com","image_url":"https://image.simplecastcdn.com/images/61ccfb28-4016-4405-820f-54ed30a22646/805e0ec2-e7b1-49e5-b4a5-90f1ef1c2785/3000x3000/ifma-connected-fm-podcast.jpg?aid=rss_feed","author":"International Facility Management Association","episode_count":124,"summary":"A podcast connecting you to the latest insights, tools and resources to help you succeed in facility management. Join IFMA, as we explore new ideas and topics in facility management to help you make sense of the changes and challenges facing the profession while equipping you with the knowledge needed to grow your career. 15 to 30-minute episodes, delivered semi-weekly.","last_synced_at":"2026-07-21T14:20:40.205429+00:00","page_url":"https://stenobird.com/podcast/connected-fm-5848186"},"episode":{"title":"The Hidden Menu: Creating Return on Experience in the Workplace","slug":"the-hidden-menu-creating-return-on-experience-in-the-workplace","published_at":"2026-06-23T05:00:00+00:00","page_url":"https://stenobird.com/podcast/connected-fm-5848186/the-hidden-menu-creating-return-on-experience-in-the-workplace","show_page_url":"https://stenobird.com/podcast/connected-fm-5848186","url":"https://connected-fm.simplecast.com/episodes/the-hidden-menu-of-facility-management-TEMNl_HW","audio_url":"https://cdn.simplecast.com/media/audio/transcoded/2f05cf1e-a032-4ff6-9442-b287d0d2a32d/7929bbe7-4ca1-4b47-b10e-7b7c899779b0/episodes/audio/group/7061482c-cdc4-498d-9a15-5c5ef03f5ae2/group-item/ae330eda-a2ab-4e73-8113-ddfdc0845f54/128_default_tc.mp3?aid=rss_feed&feed=Wz4bfxmX","summary":"Discover the “hidden menu” of facility management in this episode of Connected FM. Host Osama Aduib sits down with fellow ISS colleagues Paul Ratkovic and Amelia Ekus to explore how engineering, data-driven innovation and hospitality come together to create seamless, empathetic and proactive workplace experiences.","meta_description":"Discover the “hidden menu” of facility management in this episode of Connected FM. Host Osama Aduib sits down with fellow ISS colleagues Paul Ratkovic and…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1852,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/connected-fm-5848186/episodes/the-hidden-menu-creating-return-on-experience-in-the-workplace/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/connected-fm-5848186/the-hidden-menu-creating-return-on-experience-in-the-workplace.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}