Episode
The Hidden Driver of Practice Growth: Employee Engagement
- Podcast
- Cleinman Connect Podcast
- Published
- Jul 8, 2026
- Duration seconds
- 2573
- Processing state
not_requested
Actions
POST https://stenobird.com/v1/public/podcasts/cleinman-connect-podcast-6317562/episodes/the-hidden-driver-of-practice-growth-employee-engagement/transcription-requests
Idempotently request low-priority transcript generation for this episode.GET https://stenobird.com/podcast/cleinman-connect-podcast-6317562/the-hidden-driver-of-practice-growth-employee-engagement.md
Read the agent-friendly Markdown representation of this episode resource.
Summary
Dr. Alanna Wilson is the Owner and an Optometrist at Lakeland Family Eyecare, a family-focused practice offering comprehensive eye care, eyewear, contact lenses, dry eye therapy, and specialty services in Bonnyville and St. Paul, Alberta. Dr. Wilson brings experience in family eye care and ocular disease, with training that included externships at a VA hospital and a LASIK/cataract surgery center in Florida. She helps lead patient care, team culture, and practice operations across this multi-doctor, multi-location business. Olivia Leduc is the Manager of Strategic HR Services at Cleinman, where she leads the HR support team to ensure that HR policies, processes, and documentation are compliant, efficient, and built to support scalable business operations. With experience in leadership, HR, and recruitment process development, Olivia drives improvements in operational efficiency and talent retention for clients. In this episode… Practice growth is often measured through new patients, revenue, expanded services, or stronger marketing. But the experience patients remember is shaped every day by the people answering questions, solving problems, and carrying the culture into each interaction. When employees feel heard, recognized, and aligned, how much more effectively can a practice grow? Dr. Alanna Wilson, an optometrist and multi-location practice owner, and Olivia Leduc, a strategic HR services leader, both see employee engagement as a growth lever rather than just an HR concern. Dr. Wilson shares how anonymous engagement surveys helped uncover what her team needed most, including clearer communication, consistent feedback, and more intentional recognition. Olivia explains that practices often expect employees to perform consistently before they have defined expectation…