{"podcast":{"title":"Cleinman Connect Podcast","slug":"cleinman-connect-podcast-6317562","podcast_index_feed_id":6317562,"rss_url":"https://feeds.captivate.fm/cleinman-connect-podcast/","website_url":"https://cleinman.com/","image_url":"https://artwork.captivate.fm/a88c3ffc-9ea2-4386-8f98-3d624a838ec5/Cleinman-Connect-Podcast-Artwork-2.jpg","author":"Cleinman Performance Partners","episode_count":81,"summary":"Owning and running a private optometry practice is challenging—but help is here! The Cleinman Connect Podcast offers valuable insights from independent optometrists/practice owners, practice managers, and industry experts. Each episode features top performers or industry experts who share their success strategies for navigating common business and operational hurdles to grow and enhance practices. From marketing tips and team management to succession planning and financial strategies, our experienced guests provide actionable advice tailored to private optometry practices. Tune in for a new episode on the 1st Wednesday of each month and stay ahead of the curve! Subscribe to the Cleinman Connect Podcast on Apple Podcasts, Google Podcasts, Spotify, and Amazon Music. Whether you're an established owner or manager, or just starting out, this podcast is a valuable resource for practice growth and professional development.","last_synced_at":"2026-09-16T14:24:01.088205+00:00","page_url":"https://stenobird.com/podcast/cleinman-connect-podcast-6317562"},"episode":{"title":"The Hidden Driver of Practice Growth: Employee Engagement","slug":"the-hidden-driver-of-practice-growth-employee-engagement","published_at":"2026-07-08T06:00:00+00:00","page_url":"https://stenobird.com/podcast/cleinman-connect-podcast-6317562/the-hidden-driver-of-practice-growth-employee-engagement","show_page_url":"https://stenobird.com/podcast/cleinman-connect-podcast-6317562","url":"https://cleinman.com/cleinman-connect-podcast/the-hidden-driver-of-practice-growth-employee-engagement","audio_url":"https://episodes.captivate.fm/episode/846fb1d4-61f2-4f42-a8cc-8645178fb920.mp3","summary":"Dr. Alanna Wilson is the Owner and an Optometrist at Lakeland Family Eyecare, a family-focused practice offering comprehensive eye care, eyewear, contact lenses, dry eye therapy, and specialty services in Bonnyville and St. Paul, Alberta. Dr. Wilson brings experience in family eye care and ocular disease, with training that included externships at a VA hospital and a LASIK/cataract surgery center in Florida. She helps lead patient care, team culture, and practice operations across this multi-doctor, multi-location business. Olivia Leduc is the Manager of Strategic HR Services at Cleinman, where she leads the HR support team to ensure that HR policies, processes, and documentation are compliant, efficient, and built to support scalable business operations. With experience in leadership, HR, and recruitment process development, Olivia drives improvements in operational efficiency and talent retention for clients. In this episode… Practice growth is often measured through new patients, revenue, expanded services, or stronger marketing. But the experience patients remember is shaped every day by the people answering questions, solving problems, and carrying the culture into each interaction. When employees feel heard, recognized, and aligned, how much more effectively can a practice grow? Dr. Alanna Wilson, an optometrist and multi-location practice owner, and Olivia Leduc, a strategic HR services leader, both see employee engagement as a growth lever rather than just an HR concern. Dr. Wilson shares how anonymous engagement surveys helped uncover what her team needed most, including clearer communication, consistent feedback, and more intentional recognition. Olivia explains that practices often expect employees to perform consistently before they have defined expectation…","meta_description":"Dr. Alanna Wilson is the Owner and an Optometrist at Lakeland Family Eyecare, a family-focused practice offering comprehensive eye care, eyewear, contact…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2573,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/cleinman-connect-podcast-6317562/episodes/the-hidden-driver-of-practice-growth-employee-engagement/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/cleinman-connect-podcast-6317562/the-hidden-driver-of-practice-growth-employee-engagement.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}