Episode
Why CSI Is Broken and What's Replacing It | Cuyler Owens, CEO of Widewail
- Podcast
- Car Dealership Guy Podcast
- Published
- Sep 10, 2026
- Duration seconds
- 2326
- Processing state
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Summary
Cuyler Owens is the CEO of Widewail, a customer reputation and review intelligence company that works with thousands of dealership rooftops across the country. He built software companies before coming into automotive, and now works alongside a market advisory board of dealer principals to turn millions of customer reviews into staff coaching, training, and revenue decisions. Topics: 00:20 Incentives Ruin Survey Data. 02:30 Reviews Are A Free Focus Group. 06:50 AEO Values Recency And Volume. 08:40 ChatGPT Found A Low-Pressure Dealer. 16:05 38% Of Bad Reviews Hit F&I. 18:15 Incentivized Surveys Are Biased. 38:10 Communication Boosts Average RO. This episode is brought to you by: 1. Digital Dealer - Join us September 22–23 in Detroit and register today at DigitalDealer.com. Use code CDG25OFF at checkout and bring your team for a generous discount. Visit @ here for more info. 2. Widewail - Leading dealerships aren’t choosing between profit and customer experience. They’re learning to balance both. Read the full report here @ here. Check out Car Dealership Guy’s stuff: For dealers: CDG Circles ➤ https://cdgcircles.com/ Industry job board ➤ http://jobs.dealershipguy.com Dealership recruiting ➤ http://www.cdgrecruiting.com Fix your dealership’s social media ➤ http://www.trynomad.co…