Episode

Sharon Florentine on Why Most SMBs Deploy AI Without Budgets or Governance

Podcast

Business of Tech: Daily 10-Minute IT Services Insights

Published

Sep 10, 2026

Duration seconds

692

Processing state

not_requested

Canonical source

https://www.businessof.tech/

Audio

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Summary

The episode highlights a pronounced governance gap in how small and mid-sized businesses (SMBs) are adopting artificial intelligence (AI) tools and services. New research from GTIA, discussed by Sharon Florentine, identifies that while AI use has become nearly universal among SMB end customers of IT service providers, most lack formal policies, leadership, and budgeting structure around their deployment of AI. This reflects a foundational misalignment between AI adoption rates and organizational preparedness.