Episode
What Every Broker Gets Wrong About Offshoring
- Published
- Jun 23, 2026
- Duration seconds
- 2057
- Processing state
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- https://traffic.megaphone.fm/PCS5450683196.mp3
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Summary
Rushmi Shrestha is the General Manager of Flint Engine, running the entire support team behind Australia's fastest-growing mortgage brokerage. Rushmi manages an 80-person team across app docs, loan processing, credit, compliance, HR, training and tech; and is directly responsible for growing headcount 1000% in a single year! This conversation pulls back the curtain on what actually goes into building an offshore operation that works. Rushmi breaks down why culture, not systems, is the hardest thing to maintain at speed, how Flint Engine achieved ISO certification to solve data security at scale, and why she believes most Australian brokers are treating offshore talent as a back-office function when they could be building a fully capable team. If you're a broker thinking about offshore support, or curious what it takes to build a back-end operation that holds together at pace, this one will give you a real picture. Learn more about Flint: https://flintgroup.au/ Connect with Christian Stevens: LinkedIn: https://www.linkedin.com/in/propertyfinance/ Instagram: https://www.instagram.com/cmrstevens/ Connect with Rushmi Shrestha: LinkedIn: https://www.linkedin.com/in/rushmi-shrestha-1902951b4/ Instagram: https://www.instagram.com/_rushmi.s_/