Episode

Nathan Frank on Aetna’s AI Strategy: Reducing Friction Across Healthcare

Podcast
Becker’s Healthcare Podcast
Published
Sep 5, 2026
Duration seconds
1400
Processing state
not_requested
Canonical source
https://podcast.show/beckershealthcarepodcast/episode/155234478/
Audio
https://media.blubrry.com/beckershealthcarepodcast/ins.blubrry.com/beckershealthcarepodcast/BKR_HC_Payer_Nathan_Frank_P_9-1-26_RD1.mp3
JSON
/v1/public/podcasts/becker-s-healthcare-podcast-484089/episodes/nathan-frank-on-aetna-s-ai-strategy-reducing-friction-across-healthcare
Markdown
/podcast/becker-s-healthcare-podcast-484089/nathan-frank-on-aetna-s-ai-strategy-reducing-friction-across-healthcare.md

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Summary

In this episode, Nathan Frank, Senior Vice President and Chief Digital and Technology Officer at Aetna, discusses how AI and digital tools are simplifying prior authorization, improving interoperability and enhancing member and provider experiences. He also shares Aetna’s approach to responsible AI, emphasizing human connection, trust and practical technology solutions that reduce administrative burden.