Episode

How CVS Health Is Using Agentic AI Twins to Transform Patient Experience

Podcast: Becker’s Healthcare Digital Health + Health IT
Published: Apr 10, 2026
Duration seconds: 1534
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Summary

In this episode, Sri Narasimhan, VP of Enterprise Customer Experience and Insights at CVS Health, discusses how agentic AI twin simulations are enabling faster, more scalable, and more human-centered decision-making. He shares real-world examples of how this technology is uncovering new patient insights, improving adherence, and reshaping how healthcare organizations design and deliver care.