# How CVS Health Is Using Agentic AI Twins to Transform Patient Experience

Page: https://stenobird.com/podcast/becker-s-healthcare-digital-health-health-it-4467857/how-cvs-health-is-using-agentic-ai-twins-to-transform-patient-experience
Text version: https://stenobird.com/podcast/becker-s-healthcare-digital-health-health-it-4467857/how-cvs-health-is-using-agentic-ai-twins-to-transform-patient-experience.md
Podcast: [Becker’s Healthcare Digital Health + Health IT](https://stenobird.com/podcast/becker-s-healthcare-digital-health-health-it-4467857)
Published: 2026-04-10T20:03:43+00:00
Episode link: https://podcast.show/1461261/1461261/153801033/how-cvs-health-is-using-agentic-ai-twins-to-transform-patient-experience/
Audio file: https://media.blubrry.com/1461261/ins.blubrry.com/1461261/BKR_HC_HIT_Sri_Narasimhan_P_4-10-26_RD1.mp3
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Duration seconds: 1534

## Resource

In this episode, Sri Narasimhan, VP of Enterprise Customer Experience and Insights at CVS Health, discusses how agentic AI twin simulations are enabling faster, more scalable, and more human-centered decision-making. He shares real-world examples of how this technology is uncovering new patient insights, improving adherence, and reshaping how healthcare organizations design and deliver care.

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## Transcript

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