Episode
The 80% Problem: How Incu Captures the Customers Who Don’t Buy | #618
- Published
- Apr 21, 2026
- Duration seconds
- 2835
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Summary
Shane Lenton, founder of The Wishlist, and Douglas Low, CEO of Incu, are tackling one of retail’s most overlooked problems: what happens after a customer walks into a store, and leaves without buying. Between them, they’ve seen both sides of the equation. Shane built his career inside omnichannel retail before launching a platform designed to unify online and offline intent. Doug has spent over two decades shaping Incu into one of Australia’s most respected retail experiences. And the insight...