Episode
How to Design a Pre-Purchase Experience People Can’t Stop Talking About #606
- Published
- Mar 19, 2026
- Duration seconds
- 701
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Summary
Most ecommerce brands think sales happen at the end of the journey: checkout, payments, abandoned carts. But by the time a customer gets there, the decision is already made. The brands generating real word of mouth aren’t the ones with the slickest checkout. They’re the ones that made the journey to checkout feel like something. Something personal. Something memorable. Something worth telling a friend about. That’s exactly what Maheer Shah, founder of Dr. Grillz, has built. What looks like fr...