Episode
CrossCountry Rails at Bottom of Satisfaction
- Published
- Jun 18, 2026
- Duration seconds
- 102
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Summary
CrossCountry trains are in last place in the UK’s latest passenger satisfaction survey, with just 79% of riders happy — the worst score among all operators. Passengers are especially frustrated with delay handling (only 46% satisfied) and overcrowding, while good delay management can turn 90% of travelers into satisfied customers. In contrast, Hull Trains and LNER shine with 90%+ satisfaction. Disabled passengers also report lower satisfaction, highlighting a critical gap. CrossCountry admits the results are disappointing and is rolling out fixes — including train refurbishments, timetable tweaks, and crowd management — pledging to improve accountability and service. Support the show: Get a discount at https://solipillow.com/discount/dnn. Advertise on DNN: [email protected] This is an automated, high-level news summary based on public reporting. Report issues to [email protected]. View sources & latest updates: https://sources.thednn.ai/3db9c719b2c15596